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The Link team offer you a simple promise: To strengthen the connection between NEEDING an effective print solution and GETTING an effective print solution.
Too often, highly respected and reputable print companies have gone to market using a ‘sales team’ approach to service a clients print production needs. Unfortunately, the results have more to do with ‘order-taking’ than providing real service.
Link is a service team, not a sales team.
Unlike other print companies, once your project is underway you’re likely to hear more from us - not less!
We are not trying to SELL you print. We aim to make your printing work for you in the most effective way possible.
So how do we do that?
Link believes you need to be informed about your print project every step of the way. We understand the issues surrounding print - both for our own production and also our clients market expectations - and realise that delivery of the final product is only one link in a production and supply chain that stretches far beyond our customers and ourselves.
The key to our success is communication.
How do we make good print happen?
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Firstly, we’re linked to your job. We don’t pass it on to production and forget about it. Your project is our project. We offer years of practical experience, understanding and appreciation of the intricacies of printing to enable us to offer you the best advice. And we stay on top of the job until it is delivered and you’re happy.
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Within 24 hours of your request, you’ll have a written quotation.
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Within 24 hours of our receipt of your artwork, you’ll have written confirmation of your order including specifications and a critical path timeline showing when to expect proofs and final delivery.
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Our reporting systems highlight the importance we place on communication with our customers. The nature of print and the variety of technologies and materials involved mean that, unfortunately, unexpected or unforeseen delays can occur. In this event we will be in communication straight away and our promise is to manage the situation. We undertake to find options, alternatives and solutions to ensure an unexpected delay does not impact on you. Where there is a will - there is a way.
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We’ll confirm, normally by email, the progress of your print project at key indicator points along the way, giving you confidence that everything is under control.
We’ll follow-up with you after delivery, to ensure the project met or exceeded your expectations.
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Of course, every print project is different and every client has individual expectations and requirements.
That’s why, with a thorough understanding of our clients needs, we can customise our service to suit. |
Link is a Project Division of Pope Print |
